Frequently Asked Questions
Find answers to common questions about our services, bookings, and more.
1. Do I need a referral to book an appointment?
No, referrals are not required unless specified by your medical aid.
2. Do you accept medical aid?
Yes, we accept most major medical aids. Please confirm with reception prior to your visit.
3. Do you offer virtual consultations?
Yes, secure telehealth consultations are available for both medical and nutrition appointments.
4. How long is a consultation?
Consultations range from 30‑60 minutes depending on the service booked.
5. Do you offer corporate wellness packages?
Yes, customised packages are available for organisations.
6. Can I book multiple services on the same day?
Yes, integrated appointments can be arranged depending on availability.
7. How do I book an appointment?
You can book online using our booking form, call us, or send a WhatsApp message.
8. What is your cancellation policy?
Please notify us at least 24 hours in advance if you need to reschedule or cancel.